International Neighbors Faq's
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- What is TRACFONE International Neighbors?
TRACFONE International Neighbors service allows you to obtain AT NO CHARGE three
Mexican or Canadian phone numbers, which your family and friends in those countries
can dial to reach you at your TracFone in the United States, without them paying
for an international long distance call.
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- What do I need to use TRACFONE International
Neighbors service?
You need to fill out and submit the basic information requested about your TracFone
phone on the TRACFONE International Neighbors page, then follow the instructions
to obtain up to three Mexican or Canadian phone numbers. Do not forget to provide
these phone numbers to family and friends in Mexico or Canada, so that you can
receive their phone calls on your TracFone phone.
You can delete and/or add up to three Mexican or Canadian phone numbers at any
time by following the same instructions provided above.
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- How much does TRACFONE International Neighbors
service cost?
TRACFONE International Neighbors service provides you up to three Mexican or
Canadian phone numbers at no extra cost, and your TracFone will be deducted the
same minutes as if you were on a regular call. Isn’t it wonderful? No more
international long distance charges!
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- Can my family and friends use the TRACFONE
International Neighbors phone numbers to call me at other cell phones or landlines?
No. The TRACFONE International Neighbors service is only available to TracFone
Wireless customers. Calls made using TRACFONE International Neighbors service
are routed only to your TracFone phone.
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- Is there an additional cost for this service?
No, there is no additional cost. The same minutes deducted for a regular call
will be deducted when receiving an international long distance call using TRACFONE
International Neighbors service. Even better, without your family and friends
in Mexico or Canada paying for an international long distance call !
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- Do I have to provide my personal contact information
or credit card?
No. With TRACFONE International Neighbors service, no contracts are required,
no accounts, no credit checks and no credit card requirements. You just need
to obtain (at no cost) the TRACFONE International Neighbors phone numbers through
our web site, and provide them to family and friends in Mexico or Canada to call
you at your TracFone in the Unites States.
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- From what international locations can the
calls be made?
The international calls can only be originated from Mexico or Canada by the moment,
using the TRACFONE International Neighbors phone numbers you can obtain through
this web site AT NO CHARGE. Back to top
- Can I receive international calls on my TRACFONE
cell phone when I am outside of the United States?
No. TRACFONE cell phones don’t work outside of the United States, Puerto
Rico or the U.S. Virgin Islands.Back to top
- What happens if the assigned TRACFONE International
Neighbors phone numbers are used by people other than my family and friends
in Mexico or Canada? Will I be able to retrieve my minutes?
TRACFONE Wireless doesn’t credit minutes for international calls you receive
on your TracFone. The information about your TracFone phone (phone number and
IMEI/Serial Number) is unique, and so you will be in complete control over who
should be given an assigned TRACFONE International Neighbors phone number. We
suggest you to provide these phone numbers only to people you would like to call
you. You can delete a TRACFONE International Neighbors phone number, and have
a new one assigned to your TracFone at any time.
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- I have a NET10. Can I use TRACFONE International
Neighbors with my NET10 cell phone?
No. Net10 clients can use NET10 International Neighbors service. NET10 International
Neighbors service is a different service than TRACFONE International Neighbors.
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- What is the difference between TRACFONE
International Neighbors and TRACFONE International Long Distance?
TRACFONE International Long Distance is a FREE service that allows you to make
calls to over 60 international destinations from your TracFone phone in the U.S.,
at a cost of a regular call.
TRACFONE International Neighbors is a service that allows you to obtain AT NO
CHARGE three Mexican or Canadian phone numbers, which your family and friends
(in those countries) can dial, and you will receive those calls directly at your
TracFone phone in the United States. With TRACFONE International Neighbors your
family and friends in Mexico or Canada won’t pay international long distance
charges, and you will pay just a regular call.
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- What is the difference between TRACFONE
International Neighbors and TRACFONE Frequent Numbers?
TRACFONE Frequent Numbers allows you to make the dialing of international calls
faster and easier, providing you AT NO CHARGE ten US 1-800 numbers you can assign
to the most frequent international destinations (from our worldwide coverage)
you dial from your TracFone phone.
TRACFONE International Neighbors is a service that allows you to obtain AT NO
CHARGE three Mexican or Canadian phone numbers, which your family and friends
(in those countries) can dial, and you will receive those calls directly at your
TracFone phone in the United States. With TRACFONE International Neighbors your
family and friends in Mexico or Canada won’t pay international long distance
charges, and you will pay just a regular call.
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- Can I receive International calls on my
TracFone while I am roaming? What is the additional cost?
Yes, you can receive international calls made through the TRACFONE International
Neighbors numbers while your TracFone phone is in roaming. The same minute deduction
will apply as when in roaming within the United States.
Regular roaming charges will apply when receiving long distance or international.
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- Who can I call if I am having problems with
my TRACFONE International Neighbors service?
Please phone our Customer Service Center at 1-800-867-7183.Back
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- Are additional international locations
going to be added?
Yes, we just started our TRACFONE International Neighbors service with Mexico
and Canada, but we plan to add new international locations soon. Please return
to the site frequently as we keep expanding our service coverage.Back
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- Is TRACFONE International Neighbors service
available from any TRACFONE?
Yes, TRACFONE International Neighbors service works with all TracFone models.
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